Frequently asked questions.

Our collection.

  • Right now all products are purchased on line. if you sign up you can also be updated on up and coming pop up stores or market places.

  • We provide catalogues to retail buisnesses otherwise the best place to view our products are on line or at up and coming events.

  • Sign upp for further information on up and coming events.

  • Sign upp for further information on up and coming events.

How to buy.

  • Many of our stock pieces are available to purchase online. This is indicated on the product page by the “Add to basket” button. If these pieces are currently unavailable, you can request to be notified once they are back in stock, or place a pre order where stock is incoming.

    For items that are made to order, custom items or stock items that are not suitable for e-commerce, our sales team are on hand to answer queries regarding our collection, and stock availability or lead time is indicated on each product page (or you can select ‘view all stock’ on the category page). If you require a quote including delivery costs, please contact the team by phoning +46 (0) 737135352, contact us during shop hours, or fill out the enquiry form which can be found on each product page, which will allow us to compile necessary information and provide a quote to you most efficiently. You can also email chekconsepts@gmail.com to connect with our sales team who will be happy to help you place your order, and will raise an invoice for payment on request.

  • We hold a large selection of our collection in stock and current availability is indicated by selecting the desired product. If these pieces are currently unavailable, you can request to be notified once they are back in stock, or can place a pre order where stock is incoming. Larger pieces like cabinets and all upholstery and beds are made to order, and typical lead times are indicated on each product page. Our sales team are on hand to answer all your queries regarding our collection. If you require a quote include delivery costs, please contact the team by phoning +46 (0) 737135352, contact us during working hours, or fill out the enquiry form which can be found on each product page, which will allow us to compile necessary information and provide a quote to you most efficiently. You can also email chek.concepts@gmail.com to connect with our sales team who will be happy to help you place your order, and will raise an invoice for payment on request.

  • We hold a large amount of stock across our standard pieces, many of which can be purchased online for customers in Sweden. Other items are made to order, and many can be customised to meet our clients' requirements. Each product listing on the website indicates if a piece is typically held in stock, or if it is made to order and if it can be customised.

  • Our sales team are on hand, by phone, and email to assist you with your order and any questions you may have regarding international shipping. description

  • We frequently work on select commercial projects. Many of our pieces can be customised to suit your needs, the customisation potential of each piece is indicated on the product page. Please get in touch with our sales team at chek.concepts@gmail.com if you are interested in discussing a project.

  • We do not provide 3D drawings of our pieces. However spec sheets are available to download on each product page.

  • Many of our pieces, particularly our upholstery or bigger pieces of cabinetry can be customised. We can often vary overall dimensions, finishes, colours and configurations to suit your needs, whilst always ensuring the core of the design is respected. If you would like to discuss design potential, lead times and the pricing implications when commissioning a custom piece please get in touch with our sales team at chek.concepts@gmail.com

  • Periodically we sell pieces that have lived happy lives in our stores or have been loaned out for shoots and are therefore offered at a discount. Items may show varying signs of wear, and our sales team are on hand to answer any questions or to arrange viewings. Current ex-display items can be found on the Ex-display page. Sales are managed on a first come first served basis, are non returnable, and goods must be dispatched shortly after purchase (or we can potentially arrange short term paid storage). Please contact chek.concepts@gmail.com noting the item you would like to order, your billing and delivery address and a member of our team will reach out to you with a quote including delivery.

Availability and lead times.

  • We hold a large amount of stock across our standard pieces, many of which can be purchased online by customers in Sweden. Other lines are made to order, and some can be customised to meet our clients' requirements. Each product listing on the website indicates if a piece is held in stock or if it is made to order with typical lead times listed.

  • Each product listing on the website indicates if a piece is typically held in stock, or its lead time. On our website when place an order for a product it will show if it is available .

  • Typical lead times can be found on our product pages. They vary from immediate dispatch for in stock items to an 8 - 12 week lead time for made to order pieces, and a 14 week lead time for customised items. Lead times vary according to the period, are advised at the point of order confirmation, and confirmed two weeks before completion.

    Where needed, goods may be held for one week beyond the notified lead-time. Should customers require additional storage periods, charges will apply calculated on the cubic meterage and length of time held.

Our design and production

  • Lexare Ramos works closely on every design and manufacturing of each collection. when working in collaboration or conjunction with other skilled craftspeople to produce designs it is then on the relevant product page. Otherwise all products are born and bred in Stockholm Sweden.

  • Each product listing on the website when chosen indicates if a piece is typically held in stock and its lead time.

Shipping.

  • Shipping costs vary according to item, location and service level. For more information please fill out the quote form and a member of our team will get back to you with a quote including shipping to your address. Alternatively please call our shop on +46 (0) 737135352, connect with us during shop hours, or email chek.concepts@gmail.com if you have specific questions you’d like help with.

  • Each product listing on the website indicates if a piece is typically held in stock, or its lead time. On our website you can also filter ‘in stock products’ on the category page to view what’s immediately available.

  • Our customers can choose between Curbside, White Glove, and in some areas White Glove including Assembly shipping options. Curbside is standard delivery to outside of the property only and excludes the removal of any packaging. White Glove delivery includes placement in a preferred location and packaging removal. White Glove including Assembly delivery includes installation, assembly and packaging removal. White Glove and White Glove including Assembly delivery options are available to certain locations only. Please note lighting shipments are not fully installed as 3rd party delivery companies are not insured to install electrics on site, therefore customers will need to arrange their own wiring. Customers can also choose between Air freight and Sea freight. Air freight typically takes 1-2 weeks while Sea freight typically takes 6-8 weeks.

  • Our customers can choose between Curbside and White Glove including Assembly shipping options. Curbside is standard delivery to outside of the property only and excludes the removal of any packaging. White Glove including Assembly delivery includes installation, assembly and packaging removal. Please note lighting shipments are not fully installed as 3rd party delivery companies are not insured to install electrics on site, therefore customers will need to arrange their own wiring. In stock pieces are typically delivered within 7 - 11 days from point of sale to Swedish mainland addresses. Larger pieces are delivered by a dedicated delivery team. On made-to-order pieces, delivery dates are scheduled and confirmed towards the end of production and upon receipt of full payment/balance payment.

  • Assembly instructions for each piece in our collection are available on the individual product page. A member of the sales team can provide a helpful access check document to you upon quoting, so you can review install feasibility according to your space. When purchasing one of our larger pieces, please ensure that you have considered and communicated any access challenges that the delivery company may face when delivering into your home, such as stairways, narrow doorways, lift access or low-hanging fixtures.

  • As we are not privy to each overseas country (or state specific) local custom fees and/ or duties that may be payable on your order, we recommend you consult the services of your regular shipping broker who will be able to advise according to your receiving location.

Tracking and live orders.

  • In-stock pieces are delivered within 7 - 11 days from point of sale to swedish mainland addresses, and where possible tracking links will be provided for you to consult, or we will liaise directly with you depending on delivery services engaged. For international, longer lead, made to order or custom orders placed, you’ll be given an indicative completion date at point of order. Our sales team will be in contact 2 weeks prior to delivery to confirm final dates and logistics. If you require an update through the process please contact your sales consultant with your order number to hand.

  • Any order placed with CHEK concepts incorporates the following terms and conditions, which on acceptance by the company of the order shall form the terms and conditions of the contract.

    Additional T&C’s apply to trade account holders which shall be communicated at the time of account opening. Trade accounts are offered strictly to trade professionals and will only be considered on completion of the required paperwork and reference checks. In order to protect trade clients, the re-sale of our products, either in a retail environment or on-line or on social media platforms, is forbidden. Access to trade pricing may be withdrawn without notice.

Post purchases.

  • All our products are put through a rigorous Quality Check process before released for sale, and we take care to design our packaging to be as protective as possible. However, sometimes items can get damaged in the shipping or delivery process, in which case, where we have organised shipping, we will need to negotiate with the delivery company for a resolution. Please ensure you check goods immediately on receipt, and should you unwrap a damaged item please reach out to your sales consultant or contact enquiries at chek.concepts@gmail.com within 24 hours of delivery with order details, pictures of the damage to goods, and damage to packaging (which should be kept until resolved) so that we can follow up according to the terms of the delivery companies themselves.

  • Your product should live a long and happy life but sometimes environmental impacts can cause wear and tear. If you would like to discuss re-lacquering, re-upholstery or re-finishing of a table top, please contact chek.concepts@gmail.com with details of your sales order and a description of the issue with photos or a video. We will review this internally and come back to you with an idea of how we can help you restore your product, be that with help from our workshop, via a charged refurb services, or with our advice and your own practical skills from our After Care page.

  • Helpful care guides are provided for each of our designs and can be accessed on the After Care page.

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